Changing support providers

What to consider

If your current arrangement is not working, start by identifying what needs to change. It might be timing, communication, the worker match or the tasks being delivered.

A practical checklist

• Check your current service agreement
• Discuss availability with the new provider
• Agree on consent for sharing relevant information

Put it into practice

Confirm notice periods and any final invoices with your existing provider. Do not cancel essential support until you understand when a new arrangement can begin. You can involve a trusted person in the conversation if that helps.

Discuss your situation

There is no single routine that suits everyone. You can bring these questions to a conversation with PPLSRV and involve a trusted person if you wish. Tell us what matters most before committing to an arrangement.

For service availability, explain your suburb, preferred times and tasks. We can discuss whether our support-worker services are suitable; an enquiry does not commit you to a booking.

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