Giving feedback about your support

What to consider

Feedback can be as simple as explaining that a visit time no longer works or that you would prefer a different approach to a task. You can raise a concern directly with PPLSRV by phone or email.

A practical checklist

• Describe what happened and when
• Explain the change you would like
• Ask how and when the concern will be followed up

Put it into practice

You can ask a trusted person to help communicate your feedback. Share only the information needed to explain the issue. If a concern remains unresolved, you can seek independent advice about external complaint options. In an emergency, contact emergency services.

Discuss your situation

There is no single routine that suits everyone. You can bring these questions to a conversation with PPLSRV and involve a trusted person if you wish. Tell us what matters most before committing to an arrangement.

For service availability, explain your suburb, preferred times and tasks. We can discuss whether our support-worker services are suitable; an enquiry does not commit you to a booking.

Explore more support options