Understanding service agreements

What to consider

A service agreement records the practical arrangement between you and a provider. Read it at your own pace and ask for an explanation of anything that is unclear.

A practical checklist

• Check services, schedule and charges
• Review cancellation and change arrangements
• Understand how to end the agreement

Put it into practice

Make sure the written agreement reflects the discussions you have had, including travel arrangements and who receives invoices. Keep a copy you can access. Seek independent advice if you are unsure about a term.

Discuss your situation

There is no single routine that suits everyone. You can bring these questions to a conversation with PPLSRV and involve a trusted person if you wish. Tell us what matters most before committing to an arrangement.

For service availability, explain your suburb, preferred times and tasks. We can discuss whether our support-worker services are suitable; an enquiry does not commit you to a booking.

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